Personal Information:

The website FabProteins respects the privacy of its valued customers. This Privacy Policy provides succinctly the manner your data is collected and used by FabProteins on the Site/App. As a visitor to the Site/App, customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site/App you agree to the collection and use of your data by FabProteins in the manner provided in this Privacy Policy.

Services overview:

As part of the registration process on the Site or the app, FabProteins may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site/app you visit/access, the links you click on the site/App, the number of times you access the page and any such browsing information.
All the product images provided on the application or website are based on the reference of the prodcuts. However, the product details “at times” may not be 100% accurate if the manufacturer modifies the products at their end. Please contact the manufacturer or brand directly for 100% accuracy or verification of products.


Services of the Site/App would be available to only select geographies in India. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site/App. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site/App only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.

License & Site/App Access:

FabProteins grants you a limited sub-license to access and make personal use of this site/App and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of FabProteins. This license does not include any resale or commercial use of this site/App or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site/App or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site/App or any portion of this site/App may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of FabProteins. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site/App or of FabProteins and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing the Site/App’s or FabProteins’s name or trademarks without the express written consent of FabProteins. Any unauthorized use terminates the permission or license granted by FabProteins.

Account & Registration Obligations:

All shoppers have to register and login for placing orders on the Site/App. You have to keep your account and registration details current and correct for communications related to your purchases from the site/App. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration.


All the products listed on the Site/App will be sold at MRP/Discounted Price unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. The MRP of the products fluctuate on a consistent basis and may at times lead to delivery of products with lower or higher MRPs; the product can be exchanged in such cases if the consumer is dissatisfied, however, the exchanged product will remain the same with correctly used MRP. The product in such cases should be in sealed condition with no tampering’s or adulteration done with the product. In case the prices are higher or lower on the date of delivery no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation by App / Customer:

You as a customer can request for cancellation of your order anytime up to the cut-off time of the slot for which you have placed an order through the App. In such a case we will review if the product is applicable for cancellation and if valid, refund payments already made by you for the order.
Note: In case the payment is already made for the orders cancelled from our end, we will make a refund in full, at the earliest However, there are orders which needs to go further verification and additional information will be required before accepting the order. In this case, we will contact you. You will be informed in case your order (whether in full or part of it) is cancelled from our end.


  • Order Cancelled Before Dispatch. If order is cancelled before dispatch, full Refund will be made.
  • Order Cancelled After Dispatch: Refund will be made, after deducting the Shipping/Freight Charges only. Note: No Wallet Credit or any other Credit will be made.

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website/App, we at our sole discretion could cancel such orders. The vendors are also authorized to cancel any orders at before delivery of the products. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.


Return & Refunds:

Cancellation by FabProteins: There may be certain orders that FabProteins is unable to accept and must cancel. FabProteins reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever, without assigning any reason to the User, User accepts and undertake that the same is acceptable and he/ she/ it will not contest/ raise any dispute on the same. The situations that may result in cancellation of User’s order includes, without limitation, non-availability of the product or quantities ordered by User, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by FabProteins’s credit and fraud avoidance department;

FabProteins may also require additional verifications or information before accepting any order. FabProteins will contact the User if all or any portion of User’s order is cancelled or if additional information is required to accept the User’s order. If the order is cancelled after the credit card has been charged, the said amount will be reversed back in User’s credit card account.

Cancellation by the User: In case of requests for order cancellations, FabProteins, at its sole discretion, reserves the right to accept or reject requests for order cancellations for any reason whatsoever, without assigning any reason to the User. As part of usual business practice, if FabProteins receives a cancellation notice and the order has not been processed/ approved by FabProteins, FabProteins shall cancel the order and refund the entire amount to User within a reasonable period of time;

FabProteins will not be able to cancel orders that have already been processed, it is pertinent to note that the FabProteins has the full right to decide whether an order has been processed or not. User hereby agrees and undertakes that the decision taken by the FabProteins is acceptable to User and User shall not create any dispute on the decision taken by FabProteins on cancellation.

Returns by User: FabProteins reserves the right, at its sole discretion, to accept or reject requests for order return requests for any reason whatsoever after verifying all the proofs reviewed by our team. It is pertinent to note that the FabProteins has the full right to decide whether an order has to be returned or not. User hereby agrees and undertakes that the decision taken by the FabProteins is acceptable to User and User shall not create any dispute on the decision taken by FabProteins on returns policy.

We have a hassle free return and replacement policy for our customers. The products are applicable for returns “only” in case the following results are found to be negative:

  1. Product verification with the manufacturer.
  2. Product verification with the importer.
  3. Checking mixability of the product incase whey protein/isolate is bought. Protein powder should be easily mixable and no signs of insoluble substances should be visible.
  4. Lab test the product.
  5. The product can only be “replaced” in case of any damages during transportation.
    You will have to make a video of the mixability, Importer Seal & Batch No. at the time of unboxing the package. If this is not done, the product cannot be returned.

Mixability Guide:

  1. Take 250ML of water in your “Shaker”.
  2. Take 1 scoop of Whey Protein/Whey Isolate.
  3. Mix it thoroughly for 30 seconds.
  4. Protein Powder should not show any signs of “insoluble substances” in your shaker.

The product will not be applicable for returns in case of manufacturing defect or disliking of taste of any flavor. In case you have ordered wrong items or flavor, you may get it replaced at additional bearance of transportation cost.

Do not break the seal of the product if any misprint occurs on the batch code or any tampering occurs with the importer seal of the product. If you notice any misprints on the batch code or any tampering with the importer seal after breaking the seal, the product will not be returned or replaced. The product should be in the same condition as delivered to customer.
You can write to us at in case of unavoidable circumstances which may have caused non-inspection of products at the time of delivery. Returns in such case would not be guaranteed; However, FabProteins will take the “sole” responsibility to evaluate the matter and decide if the product should be applicable for returns. FabProteins’s decision would be “final” and no arguments would be entertained.
The product can be requested for return within 30 days of purchase.

You Agree and Confirm:

  1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by FabProteins for redelivery shall be claimed from you.
    2.   That you will use the services provided by the Site/App, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site/App.
    3.   You will provide authentic and true information in all instances where such information is requested of you. FabProteins reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites/App without prior intimation whatsoever.
    4.   That you are accessing the services available on this Site/App and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site/App.
    5.   That FabProteins India can use customer testimonial to advertise for brand awareness.
    6.   That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
    7.   That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.

You may not use the Site/App for any of the following purposes:

  1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
    2.   Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
    3.   Gaining unauthorized access to other computer systems.
    4.   Interfering with any other person’s use or enjoyment of the Site/App.
    5.   Breaching any applicable laws;
    6.   Interfering or disrupting networks or web sites connected to the Site/App.
    7.   Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.


We have made every effort to display the colours of our products that appear on the Website/App as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Modification of Terms & Conditions of Service:

FabProteins may at any time modify the Terms & Conditions of Use of the Website/App without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site/App. You should regularly review the Terms & Conditions on the Site/App. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site/App.

Governing Law and Jurisdiction:

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Kolkata/Gangtok/Chandigarh shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by FabProteins and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Kolkata/Gangtok/Chandigarh. The High Court of judicature at Kolkata/Gangtok/Chandigarh alone shall have the jurisdiction and the Laws of India shall apply.

Reviews, Feedback, Submissions:

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site/App on or by this Site/App or otherwise disclosed, submitted or offered in connection with your use of this Site/App (collectively, the “Comments”) shall be and remain the property of FabProteins. Such disclosure, submission or offer of any Comments shall constitute an assignment to FabProteins of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, FabProteins owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. FabProteins will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. FabProteins is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site/App will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website/App will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. FabProteins does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site/App. You grant FabProteins the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify FabProteins and its affiliates for all claims resulting from any Comments you submit. FabProteins and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright & Trademark:

FabProteins expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site/App. Access to this Website/App does not confer and shall not be considered as conferring upon anyone any license under any of FabProteins or any third party’s intellectual property rights. All rights, including copyright, in this website/App are owned by or licensed to FabProteins from. Any use of this website/App or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of FabProteins. You may not modify, distribute or re-post anything on this website/App for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of, FabProteins, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site/App. Access to this Site/App does not authorize anyone to use any name, logo or mark in any manner. References on this Site/App to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply FabProteins or endorsement, sponsorship or recommendation of the third party, information, product or service. FabProteins is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites/App. If you decide to link to any such third party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website/App (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website/App for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website/App or any related software. All software used on this Website/App is the property of or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website/App may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website/App is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by FabProteins, one of its affiliates or by third parties who have licensed their materials to FabProteins and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website/App is the exclusive property of FabProteins and is also protected by Indian and international copyright laws.

Objectionable Material:

You understand that by using this Site/App or any services provided on the Site/App, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site/App and any service at your sole risk and that to the fullest extent permitted under applicable law, FabProteins and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.


You agree to defend, indemnify and hold harmless FabProteins, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to FabProteins or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.


This User Agreement is effective unless and until terminated by either you or FabProteins. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site/App. FabProteins may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site/App, Such termination will be without any liability to FabProteins. Upon any termination of the User Agreement by either you or FabProteins, you must promptly destroy all materials downloaded or otherwise obtained from this Site/App, as well as all copies of such materials, whether made under the User Agreement or otherwise. FabProteins’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website/WhatsApp/App or affect any liability that may have arisen under the User Agreement.