We use SSL certification in checkout method to make sure that a customer’s personal and payment information are often encrypted (secured).
You can go to ‘My Order‘ -> ‘View Order‘ -> ‘Cancel Order‘.
Once the order is shipped, you cannot cancel it. In case, the order is shipped, you can reach us on care@fabproteins.com with the Payment confirmation email receipt. Our customer care executive will help you out in the cancellation process.
Please reach us on care@fabproteins.com with the Payment confirmation email receipt and we will initiate the concern and process the order as per your request.
The following shall NOT be eligible for return or replacement:
It is a simple code we often issue that on all our platforms to deliver you the best deals on your purchase with Fabproteins which benefits you in the form of discounts or freebies.
It is one of the payment methods where you make a purchase online and you pay at your doorstep after receiving the product. If someone is not comfortable with the online payment they can opt for this mode of payment. We only accept hard cash in COD payment mode and no card payment at your doorsteps.
Please Note – COD payment option may not be available on certain remote locations based on Courier Service.
For certain remote locations, our logistics partner does not offer the Cash on Delivery option (COD). Also, some products do not come under the COD payment format.
Based on your location and product selection, you might not be eligible for the Cash on Delivery method option, but you can always use payment method like Credit/Debit Card, Net banking, Wallet payment etc. to purchase with us. No constraint on these methods.
A Coupon Code is system generated codes which are applicable to the dedicated product itself and cannot be combined with other codes.
You should only pay the amount which is printed on the Invoice, no need to pay extra for the courier boy.
Please Note: Only pay the amount which is printed and not manually hand-written, if you wish to pay the courier boy extra then it is completely your wish, we shall not be held responsible for the same.
There are zero hidden charges when you make a purchase on FabProteins. You would be charged extra for the expedited delivery (Shipped via Air) if you wish to get the product within 3-5 working days. No charges for standard delivery and amount which you see on the checkout page will be the final amount to pay. You will get the product within 5-7 working days.
Note – Shipping Charges are purely based on the Service availability in certain Areas/pin code.
We deliver most of our orders through courier partners like
There are some remote areas and locations which are not served by our courier partners. Currently, we serve on PAN India level and don’t ship Internationally.
Once the order is dispatched from FabProteins warehouse, you will be notified on your registered email address (Check Spam in case it is marked as spam) and an SMS on your registered number. Email and SMS contains the link where you can track your order.
Alternatively, you can also go to ‘My Account‘ section -> ‘My Order‘ and track the shipment.
FabProteins Provide 2 delivery Options Standard and Expedited.
Standard Delivery is a Surface Shipment and usually takes 5-7 working days in Metros and 7-9 working days rest of the places. Since the warehouse is located at Mumbai, it usually takes 3-5 working days to get the order delivered in Mumbai and rest of Maharashtra.
Expedited Delivery is Air Shipment and takes 3-5 working days all over India.
You can order at ease on FabProteins, we ensure you the cool and calm mental state. You can return all the purchased products/items within 7 days of delivery of goods.
Please Note: The product should be unused with all the tags on, seal intact, boxes and other packagings.
Once the order is dispatched from FabProteins warehouse, you will be notified on your registered email address (Check Spam in case it is marked as spam) and an SMS on your registered number. Email and SMS contains the link where you can track your order.
Alternatively, you can also go to ‘My Account‘ section -> ‘My Order‘ and track the shipment.
Initial Steps
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, then please send a snapshot of the outer packaging, MRP Hologram, Batch Number and images of products received with Invoice copy to our customer care at care@fabproteins.com
Next Step
After your claim, we will investigate and we will revert you in 24-48 hrs. In this case, we might raise the concern to brand or importer and wait for their revert.
Successful Claim – You should provide all the details like order number, product details, mode of payment used while purchasing, product invoice copy, intact outer packaging of the product, intact outer seal of the product in order to claim your concern successful.
Unsuccessful Claim – If you lack to produce any of the above-mentioned details then your claim will be counted as an unsuccessful attempt.
Once your claim is successful, we will arrange a reverse pickup then below will be the process:
After positive feedback from Quality Check Team, below is the process
Negative Feedback from Quality Check Team
Note – As per our Return Policy you need to raise concern within 7 days along with proper product images and unboxing videos.
Consumable Products with only Seal Intact / Original form are eligible for Returns. Seal Opened Products will not be accepted as returns. Products are not applicable for returns in case of issues related to rashes, stomach upset, headache, flavour like/dislike, flavour difference, mixability, dizziness. Please consult your doctor, dietitian or fitness trainer before consuming any product as the product results may vary from body to body.
Fitness Equipment: There is no return policy for any product unless it is damaged in transit.
The following shall NOT be eligible for return or replacement:
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
Once the Product is reverse picked up and received at our warehouse, our team will connect you over the registered email address for the bank details. Once the details are provided, we will initiate the payment and will reflect in your given Bank Account in 1-2 working days.
We recommend you not to accept the package from the courier boy and kindly take images (or videos) of the same and share with us at care@fabproteins.com. It will help us to raise the concern with the respective courier partner.
Please Note: If in case of this uncertainty, we will create a new order (same product) and will dispatch it.