What is the general return policy on FabProteins?

You can order at ease on FabProteins, we ensure you the cool and calm mental state. You can return all the purchased products/items within 7 days of delivery of goods.

Please Note: The product should be unused with all the tags on, seal intact, boxes and other packagings.

Eligibility for the Returns ?

Consumable Products with only Seal Intact / Original form are eligible for Returns. Seal Opened Products will not be accepted as returns. Products are not applicable for returns in case of issues related to rashes, stomach upset, headache, flavour like/dislike, flavour difference, mixability, dizziness. Please consult your doctor, dietitian or fitness trainer before consuming any product as the product results may vary from body to body.

Fitness Equipment: There is no return policy for any product unless it is damaged in transit.

The following shall NOT be eligible for return or replacement:

  • Damages due to misuse of the product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial / UPC numbers
  • Any damage/defect which is not covered under the manufacturer’s warranty.

Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

What should I do if I receive a damaged item, wrong product or missing units in my order, or want to book a reverse pickup?

Initial Steps

If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, then please send a snapshot of the outer packaging, MRP Hologram, Batch Number and images of products received with Invoice copy to our customer care at care@fabproteins.com

Next Step

After your claim, we will investigate and we will revert you in 24-48 hrs. In this case, we might raise the concern to brand or importer and wait for their revert.

Successful Claim – You should provide all the details like order number, product details, mode of payment used while purchasing, product invoice copy, intact outer packaging of the product, intact outer seal of the product in order to claim your concern successful.

Unsuccessful Claim – If you lack to produce any of the above-mentioned details then your claim will be counted as an unsuccessful attempt.

Once your claim is successful, we will arrange a reverse pickup then below will be the process:

After positive feedback from Quality Check Team, below is the process

  • Our courier partner will take 1-2 working daysto pick up the product/item from your address.
  • As reverse pick up is done by standard delivery, it takes minimum 5-7 working daysto get back to our warehouse.
  • Upon receiving the product in our warehouse with good product condition as delivered to you, we will process your refund (after initiating a refund, it will take 5-7 working days) or do the replacement (replacement is subject to availability of the particular product).

Negative Feedback from Quality Check Team

  • In case we receive a negative response the product would be sent back to you in the same condition.

Note – As per our Return Policy you need to raise concerns within 7 days along with proper product images and unboxing videos.

How can I get my refund? I used Cash On Delivery (COD) option

Once the Product is reverse picked up and received at our warehouse, our team will connect you over the registered email address for the bank details. Once the details are provided, we will initiate the payment and will reflect in your given Bank Account in 1-2 working days.

What should I do when I receive courier damaged package

We recommend you not to accept the package from the courier boy and kindly take images (or videos) of the same and share with us at care@fabproteins.com. It will help us to raise the concern with the respective courier partner.
Please Note: If in case of this uncertainty, we will create a new order (same product) and will dispatch it.

What products Do Not come under return policy?

  • Damages due to misuse of the product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial / UPC numbers
  • Any damage/defect which is not covered under the manufacturer’s warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer packaging if any, and all other items originally included with the product(s) delivered.